FAQ's

Most of our products are shipped directly from our headquarters in Anaheim, California, where we stock the frames and materials. Your custom graphics will be printed on one of our in-house printers and shipped together with your display frame.

Shipping rates and services currently apply only to the continental United States. International and overseas shipping is not available at this time. Shipping address changes must be requested as early as possible and cannot be guaranteed within 2 business days of the scheduled shipment date.

If your artwork is ready to go, estimated production and delivery timelines are provided near the top of each product page under “Availability.”

Most standard display products may ship within 3–5 business days after all required order details and artwork approvals are received. Larger display systems, trade show booths, or products requiring additional production time may ship within 7–10 business days.

After an order leaves our facility, standard transit time within the continental United States is generally 2–5 business days. Estimated total delivery time is typically 5–12 business days after all required order details, artwork files, and approvals have been received.

If your artwork is not ready, if files require adjustment, or if there is a delay in receiving your approval for a display proof, the estimated lead time may be extended.

If a product does not meet your expectations and was delivered within the past 30 days, you may request to return the product for a refund, less a 15% restocking fee.

We do not accept exchanges at this time. Eligible products may be returned for a refund according to this policy.

Any applicable shipping charges, service charges, or graphic design fees associated with the original purchase are non-refundable. The customer is responsible for all return shipping costs.

Please allow approximately 1–2 weeks for your return and refund to be processed after the returned product arrives at our return facility.

Clearance items, discontinued products, bulk orders, custom orders, graphic-only orders, products with approved custom printed graphics, and products that have been used, damaged, altered, or are missing parts are not eligible for return.

Choose a product, upload your artwork or customize your design, then add it to your cart and check out. After you approve the proof, production begins. Production time varies by product, and once your order ships, you’ll receive a tracking number.

You will receive an email from us confirming your order; this is sent to you upon checkout. You’ll also receive an email once your order has shipped. By creating an account, you can check the status of your order at any time. You can also check your order history on the Order History page under My Account.

Once you check out, your order and artwork are reviewed by our team before production begins. If a proof or artwork confirmation is required, production will begin after your approval.

Estimated total delivery time is typically 5–12 business days after all required order details, artwork files, and approvals are received. Production time and transit time may vary by product type, order requirements, and destination.

After production is complete, your order is inspected, carefully packaged, and handed over to the shipping carrier. Once your order ships, you will receive a tracking number.

Because many orders enter production quickly, changes must be requested as soon as possible after checkout. If you need to correct your order, please contact us immediately at 1-657-669-9009 or info@noverdisplay.com.

We will do our best to help, but we cannot guarantee that changes can be made once production, printing, packing, or shipment preparation has started. Custom printed orders may not be changeable once artwork has been approved or production has begun.

Order cancellation requests must be submitted as soon as possible after the order is placed. Because many orders enter our production process quickly, cancellations must typically be requested within minutes of placing the order.

If you wish to cancel your order, please contact us immediately at 1-657-669-9009 or info@noverdisplay.com. We will do our best to review your request, but we cannot guarantee that an order can be cancelled once production, printing, packing, or shipment preparation has started.

For orders that include custom printed graphics, cancellation may not be possible once artwork has been approved or production has begun.

If you have an account with us, you can check your order status under “My Account” > “My Orders.”

We offer a limited three-year warranty against manufacturing defects on eligible Nover Display products.

If your product has a manufacturing defect, we will review the issue and may repair or replace the product at no cost to you. This warranty does not cover normal wear and tear, misuse, improper installation, accidental damage, shipping damage, customer-approved artwork errors, or damage caused after delivery.

If you believe your product is defective, please contact us with your order number, product details, and clear photos or videos of the issue. We may provide a return authorization number and return instructions if the product needs to be inspected.